Ecolab
- Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps
- Manage Ticket Queue and incidentswithin Service Now
- Must demonstrate mid-level expertise with Power Apps and Power Automate
- Must have knowledge and experience with Reading and customizing Power Bi Reports
- Creation and maintenance of Exchange environment management documentation as necessary
- Preferred administrative skills managing Adobe Sign user and group accounts.
- Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
- Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.
- Collaborate with other IT teams as necessary.
- Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents
- Work directly with users to resolve Incidents.
- Attend regular meetings.
- Assist with testing and go-live support for assigned projects.
- Platform design and developer coordination
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Senior
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3 vacantes disponibles
Por favor, para solicitar este trabajo visita www.bumeran.com.ar.