Anaista de Customer Service – Suple Servicio Empresario S.A.

Reconocida Agencia marítima de carácter multinacional se encuentra en la búsqueda un Analista de Customer Service que cuente con Conocimientos de Sales Force

MISSION: giving daily support to customers and guarantee satisfaction with a high level of service quality

SCOPE OF RESPONSABILITIES:

· Prioritize the good treatment of customers regardless of the communication channel (e-mail, telephone, personally, etc). Always maintain a kind and respectful treatment even in adverse circumstances.

· Handle customer requests / issues / complaints / disputes and provide appropriate solutions / alternative

· Coordinate with related internal teams and follow up to ensure resolution

· Contact to customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut&run, VGM etc.

· Manage COD request

· Manage Disputes

· Follow up idle situation & escalations Coordinate with related parties (customer, port terminal, logistics)

· Idle full monitoring Send 1st and 2nd idle notices & inform related parties

· Follow up claims & Coordinate with related parties (legal, HO, customer, port terminal)

· Charges input

· Support Cargo Readiness resolutions

· Manage the needs of special customers (VIP-ELITE)

· Invoicing (demurrge and detention, etc)

EXPECTED RESULTS:

Customer satisfaction in every intervention they require.

EDUCATION & EXPERIENCE REQUIREMENTS

· Education: Degree (or advanced student) in Business Administration, Logistics, Foreign Trade

· IT and System Requirements: Intermediary level of Microsoft Office & Sales Force

· Language: English (mandatory)

· Experience: Minimum of 2 years of experience in Shipping

Beneficios : Prepaga de salud mediante OSDE – plan 210 • Gympass • Concepto remunerativo por almuerzo en el valor diario

Actividad laboral: Desarrollada en las oficinas ubicadas en Puerto Madero combinada con home office.